Who we are
Our website address is: https://lauraupegui.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Other information
Customer service contact information: [email protected]
Dispute and refund policy
We are committed to providing high-quality consultation services and ensuring your satisfaction. We understand that sometimes circumstances change, or issues may arise. This policy outlines our procedures for refunds and dispute resolution.
1. Cancellations and Rescheduling by the Client
- More than 24 Hours Notice: If you need to cancel or reschedule your consultation session, please notify us at least 24 hours before your scheduled appointment time.
- Reschedule: You may reschedule your session to an available time slot within [e.g., 30 days] of the original booking.
- Refund: You are eligible for a full refund of the consultation fee. Refunds will be processed within [e.g., 5-7 business days] to the original payment method.
- Less than 24 Hours Notice or No-Show: If you cancel or reschedule with less than 24 hours’ notice, or if you fail to attend your scheduled consultation without prior notification (a “no-show”), the consultation fee is non-refundable. This is because the time slot was reserved for you and could not be offered to other clients.
2. Cancellations by us
In the rare event that we need to cancel your consultation due to unforeseen circumstances (e.g., consultant illness, technical issues), we will:
- Offer you the option to reschedule your session at your earliest convenience.
- Alternatively, provide a full refund of the consultation fee. Refunds will be processed within 3-5 business days to the original payment method.
3. Dissatisfaction with Service / Disputes
We strive for your complete satisfaction. If you are dissatisfied with the consultation service you received, please follow these steps:
- Contact Us First: We strongly encourage you to contact us directly within 7 days of your consultation to explain your concerns. Please email us at [email protected]. Providing detailed feedback will help us understand the issue and work towards a resolution.
- Internal Review: Upon receiving your complaint, we will conduct an internal review of the circumstances, which may include reviewing consultation notes, communications, and discussing the matter with the consultant involved. We aim to respond to all such inquiries within 5 business days.
- Resolution Options: Depending on the nature of the complaint, potential resolutions may include:
- A partial or full refund of the consultation fee.
- A credit for a future consultation.
- An additional, complimentary follow-up session.
- Other mutually agreed-upon solutions.
- Please note: Refunds based solely on subjective dissatisfaction without a clear service deficiency will be assessed on a case-by-case basis. We do not guarantee a refund if the service was delivered as described but did not meet subjective expectations that were not part of the service’s scope.
4. Chargebacks and Payment Disputes
- If you choose to initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue as per section 3, please be aware that:
- We will respond to the chargeback inquiry with all relevant evidence, including records of booking, service delivery, communications, and adherence to this policy.
- Initiating a chargeback prematurely may delay the resolution process and could result in additional fees charged by your bank or payment processor, which are beyond our control.
- We reserve the right to dispute any chargeback we believe is not legitimate or made without attempting to resolve the issue directly with us first.
5. Refund Processing
- All eligible refunds will be processed back to the original method of payment (e.g., credit card, PayPal, bank transfer).
- Please allow5-10 business days for the refund to appear on your statement, depending on your bank’s processing times.
6. Contact Us
For any questions regarding this policy or to initiate a refund or dispute, please contact us at: [email protected]
Last Updated: July 24, 2025